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Customer Support

If you purchased from Tom Adams

Home Remodeling

If you are having a problem with windows, doors, siding, roofing, decking or stone. We can help. All of Tom Adams’ products have a manufacturer warranty. Please contact us with all of your product information so we can help contact the manufacturer to discuss how to proceed forward based on the type of problem and the warranty from the manufacturer.

Flooring & Carpet

Based on environment, usage and time some flooring may not meet your expectations. If you have a problem with one of our installed products, please contact us for service or repair. Based on the type of problem, the manufacturers warranty and our written labor warranty, we will come up with a solution that hopefully meets your needs and solves the problem permanently.

 

If someone other than Tom Adams installed your product

Home Remodeling

If you have a problem with your windows, doors, siding, roofing, decking or stone that was not installed by one of our installation teams, our knowledgeable service support staff is here to help you. Just contact us with all of your product information. From there we can help contact the manufacturer and discuss how to proceed forward based on the type of problem and the warranty from the manufacturer.

Flooring & Carpet

Disappointed in your flooring? Based on environment, usage and time some flooring may not meet your expectations and fail. Whether it was installation, product or local environment, our service support team at Tom Adams will investigate and contact the manufacturers to discuss what the warranty covers. We will find the best recourse for you to solve the problem.

 

Tom Adams has a team dedicated to supporting it's customers.

Customer Support Hours:

Monday through Friday 8 AM-5 PM

 

You can also contact Customer Support here or via live chat.